Refund policy

RETURNS + REFUND POLICY

PLAYMAT RETURNS + EXCHANGES

Totter and Tumble want you to be 100% happy with your playmat purchase so we offer all customers a no-questions-asked money back guarantee. The only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition - including all original, inner and outer protective packaging intact and as it arrived to you.

2. You must complete your return within 30 days of the date of your order. Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it and you must retain the original packaging.

3. The original shipping costs to you are not refunded and you are responsible for the costs of returning the playmat to us. 

Via our returns portal, you can choose our prepaid shipping labels, or you can arrange your own shipping. The cost for our prepaid labels are listed below.

• Swatches are FREE with Royal Mail

• Runner Playmats £10 per item with UPS

• All other playmat sizes £15 per item with UPS

This is deducted from your final refund, or added to the exchange sum due.

4. Sale and Warehouse Event items may not be eligible for return. All gift cards are non-refundable and expire 1 year after purchase.

If you wish to return a product, please visit our Returns Portal here.

Totter + Tumble Playmats come with a one year manufacturer’s warranty. Please see our Terms + Conditions for more information.

SWATCH RETURNS

Swatch returns are actively encouraged as we seek a sustainable swatch service with minimal wastage. Plus the cost of swatches is refunded to you too! 

Swatch returns must be made within 30 days and is not linked to a purchase of a playmat. If charged, delivery costs are non refundable.

In Mainland UK we offer FREE swatch returns via Royal Mail, you’ll just need to follow the steps via our Returns Portal to download and print your shipping label. 

Secure the swatches and returns card in the envelope, affix the new label over the original shipping label and drop in to the Post Office.

For Non Mainland Swatch returns, you will need to arrange and pay for the return.

REFUNDS + EXCHANGES

Once we have received and accepted your returned order, your refund will be processed within 5 days. Please note that any initial postage costs are not refunded and it may be a few days before your refund shows in your account, depending on who you bank with. 

Exchange requests should be selected via our Returns Portal.

 

If you are reading this unsure about which playmat to choose for your interior and don’t want to make the wrong choice, you may find our Design Guide useful to help whittle down the choices. Alternatively, get in touch via email at info@totterandtumble.co.uk, we’d love to help.

 

Our Delivery + Preorder Policy and our Returns + Refunds Policy forms part of our Terms + Conditions accepted at purchase.