We actively encourage swatch returns to keep our service running sustainably. Refunds are on condition of return within 30 days and are not linked to any order placed on a playmat.
Once you have made your decision, please return your swatches back to us within 30 days, using the Freepost label in your envelope, so we can reuse them and you can be refunded.
If you have misplaced your packaging or label, simply write Freepost SWATCH SERVICE on the front of any envelope.
For Non Mainland Swatch returns, you will need to pay for the return.
Once we have received your returned swatches, your refund will be processed within 10 days. Please note that initial postage costs are not refunded.
Please visit our Returns page for more information.