Standard playmat delivery within Mainland UK is currently free!

As a small business we happily stretch to make this happen for our Totter + Tumblers, but please note that free returns are not included. If you are unsure which playmat design would be best in your home, we recommend you reading our Design Insider article and Swatch Service first.

You won't have to wait long for your Totter + Tumble playmat. We use DX as our courier partners for most consignments and DPD for smaller runners. In Mainland UK you should expect your playmat to be out for delivery within 5 working days from dispatch, for Northern Ireland and remote postcodes it should be within 10 working days from dispatch. You will be emailed tracking information so you can keep informed and your playmat will need to be signed for. 

Mainland UK is defined by the couriers used and may not include the northern parts of Scotland. We may need to get in touch if there are additional delivery costs to those areas. 

 

Mainland UK Swatch & Letterbox Gift Service

For swatches, we use Royal Mail. Our swatches are not tracked, though we do pay for a quick service and your swatches can fit through a standard letterbox, so there is no need to wait in. We usually expect them to arrive with you between 7-10 working days - although during peak periods this may be longer. 

Returns are actively encouraged as we seek a sustainable swatch service with minimal wastage and must be made within 30 days.

To return your swatches, all you need to do is seal the swatches and the accompanying card in the original box. Apply the Freepost returns label over the original label and pop it in your local post box- and it will get back to us! No returns address or queueing at the Post Office.

Once we have received your returned swatches, your refund will be processed within 10 days. Please note that initial postage costs are not refunded.

  

Delivery outside of Mainland UK (Jersey, Guernsey and Isle of Man)

If you are ordering from the Channel Islands or the Isle of Man then you will usually only have to wait a week for your order, unless there is a delay at customs - this is out of ours and the courier's hands! Delays are sporadic and seem to be occurring mostly after clearing customs. 

Please note, a local mobile number should be supplied, this is for the couriers use only.

For Non Mainland UK Swatch Service orders, unfortunately our Freepost returns service is not applicable from these destinations. You are responsible for arranging the return back to our UK warehouse and are responsible for all related costs and customs paperwork, as required. Once we have received your returned swatches, your refund will be processed within 10 days. Please note that initial postage costs are not refunded.

 

Non Mainland UK Delivery Details

Playmats delivered to destinations outside of the mainland UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. 

The recipient of your order is responsible for all customs formalities for the import of the playmats, and may be required to pay any additional charges for delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside mainland UK.

The recipient of the playmats, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you are ordering playmats to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any Non-mainland UK Country before ordering Totter + Tumble playmats to be delivered there.

If the recipient wishes to return the product, they must request a refund of the customs duties and/or tax directly with their local customs office and must present proof of return.

 

GB VAT for Jersey and Guernsey from 2021

Where you have requested delivery to a non-mainland UK address, the products and the delivery service will be zero-rated  i.e. not subject to UK VAT. However the price paid by you for the products and/or the delivery service will remain the same as shown on the website. As no VAT has been charged there is no tax to reclaim from us.

However, to transfer this and help our non-UK mainland Totter + Tumblers, we do offer shipping at a greatly subsidised rate.

 

Returns

Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee. If you are reading this because you are unsure about which playmat design would suit your interiors best, take a look at this Design Guide on choosing the perfect design for your home style. It also includes information about our swatch service.

As stated in the Terms & Conditions at purchase, the only conditions applying to returns and refunds are as follows:

1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all. 

2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs. This can start from £11 upwards.

Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it.

3. The original shipping costs to you are not refunded.

4. Sale items may not be eligible for return.

 
If you wish to return a playmat, please contact us at info@totterandtumble.co.uk

Please note, Gift Cards are non-refundable.

If you are reading this unsure about which playmat to choose for your interior and don’t want to make the wrong choice, you may find this article useful. Alternatively, get in touch via email at info@totterandtumble.co.uk as we can help!

 

Our Delivery and Returns Policy forms part of our Terms and Conditions accepted at purchase.