Delivery and Returns

Hello,
First of all, thank you for your support. We are so thankful for each and every order, especially during these difficult days.


Following government guidance, our warehouse, which itself is a family-run business and houses over 60 other small businesses, and our couriers, with over 4500 employees, remain operational but with measures in place to protect every staff member. With this in mind, orders are taking a little longer to get to their new homes and we thank you for your patience.

Our amazing warehouse team makes sure your playmat leaves us within 24 hours from when you receive your dispatch confirmation email Monday- Friday. As they are oversized, they are not scanned until they reach the delivery depot, which is why you may see a slight lag in the tracking.  

Currently couriers everywhere are experiencing extremely high volumes of mail passing through their networks. Not only has the pandemic encouraged online shopping, but as we approach Black Friday and Christmas, there will be even more happy mail heading on its way!  It may just take a few days longer than usual, but should you have any concerns though, please do get in touch. We are here and always happy to help.

One thing is for sure, we adore our Totter + Tumblers and we want you to have your playmat as much you do. It won’t be long, promise. 🧡

In the meantime, take care,

Susie and the Totter + Tumble Team

 

 As with our UK deliveries, European mainland deliveries are also subject to delay as our courier partners negotiate keeping their staff safe and abiding by the varying restrictions of movement.

 

Usual Delivery 

As an introductory offer, playmat delivery within Mainland UK is currently free! All other areas of the UK and Europe are subsidised too!

Please note that as a small business we happily stretch to make this happen for our Totter + Tumblers, but please note that free returns are not included. If you are unsure which playmat design would be best in your home, we recommend you reading our Design Insider article first.

You won't have to wait long for your Totter + Tumble playmat as we use the top couriers, including UPS, DHL, Parcel Force and Yodel. You should expect your playmat to be out for delivery within 4-5 working days and you will be emailed tracking information so you can keep informed. Your playmat will need to be signed for.

If you are ordering from Mainland Europe or the British Isles then you will only have to wait a week, unless there is a delay at customs - this is out of ours and the courier's hands! Please note, a local mobile number should be supplied for all European orders, this is for the couriers use only.

Mainland UK is defined by the couriers used and may not include any islands or the northern parts of Scotland. We may need to get in touch if there are additional delivery costs to those areas.

For the Channel Islands, zero VAT is passed on via the reduced shipping rate.

 

Preorders

Pre-Orders will have a different delivery schedule as detailed on the product page at the time of ordering and outlined in your order confirmation email. Please get in touch via info@totterandtumble.co.uk if you have any queries.

 

Tracking

When your playmat is dispatched, you are sent an email. Once you have received this, click on 'View Your Order' where your tracking number is located.

If you are having your playmat delivered within the UK, your playmat will most likely be delivered by Yodel, through our partners Whistl. Most playmats will be out for delivery two working days after dispatch and, on the day, will have an estimated time of arrival to help you plan your day via the link we sent you on your dispatch email.

If you live elsewhere in the UK and Europe, we use mainly DHL and you can go directly to their tracking page here.

 

Returns

Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee. If you are reading this because you are unsure about which playmat design would suit your interiors best, take a look at this article on Choosing the Perfect Playmat. It also includes information about our swatch service.

 

As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all. 

2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs. Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it.

3. The original shipping costs to you are not refunded.

4. Sale items may not be eligible for return.


If you wish to return a playmat, please contact us at info@totterandtumble.co.uk

If you are reading this unsure about which playmat to choose for your interior and don’t want to make the wrong choice, you may find this blog useful. Alternatively, get in touch via email at info@totterandtumble.co.uk as we can help!

 

Swatch Service

For swatches, we use Royal Mail. Our swatches are not tracked, though we do pay for a quick service and your swatches can fit through a standard letterbox, so no need to wait in.

Returns are actively encouraged as we seek a sustainable swatch service with minimal wastage. 

To return your swatches, all you need to do is seal the swatches and the accompanying card in the original box. Apply the Freepost returns label over your delivery address on the original label and pop it in your local post box- and it will get back to us! No returns address or queueing at the Post Office.

 Once we have received your returned swatches, your refund will be processed within 10 days. Please note that initial postage costs are not refunded.

 


Totter + Tumble Playmats come with a one year manufacturer’s warranty. Please see Section 20 in our Terms and Conditions of Service.