Delivery and Returns

 

Delivery 

As an introductory offer, delivery within Mainland UK is currently free! All other areas of the UK and Europe are subsidised too!

You won't have to wait long for your Totter + Tumble playmat as we use the top couriers, including UPS, DHL, Parcel Force and Yodel. You should expect your playmat to be out for delivery within 4-5 working days and you will be emailed tracking information so you can keep informed. Your playmat will need to be signed for.

If you are ordering from Mainland Europe or the British Isles then you will only have to wait a week, unless there is a delay at customs - this is out of ours and the courier's hands!

Please note that Pre-Orders will have a different delivery schedule as detailed on the product page at the time of ordering. Please get in touch via info@totterandtumble.co.uk if you have any queries.

Mainland UK is defined by the couriers used and may not include any islands or the northern parts of Scotland. We may need to get in touch if there are additional delivery costs to those areas.

For the Channel Islands, zero VAT is passed on via the reduced shipping rate.

Tracking

When your playmat is dispatched, you are sent an email. Once you have received this, click on 'View Your Order' where your tracking number is located.

If you are having your playmat delivered within the UK, your playmat will most likely be delivered by Yodel, through our partners Whistl. Most playmats will be out for delivery two working days after dispatch and, on the day, will have an estimated time of arrival to help you plan your day.

If you live elsewhere in the UK and Europe, we use mainly DHL and you can go directly to their tracking page here.

Returns

Totter + Tumble want you to be 100% happy with your purchase so we offer all customers a no-questions-asked money back guarantee. If you are reading this because you are unsure about which playmat design would suit your interiors best, take a look at this blog on Choosing the Perfect Playmat. It also includes information about our swatch service.

 

As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) - a baby might use it after all. 

2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs. Please note that you must inform us of any imperfections on the playmat within 7 days of receiving it.

3. The original shipping costs to you are not refunded.

4. Sale items may not be eligible for return.


If you wish to return a product, please contact us at info@totterandtumble.co.uk

If you are reading this unsure about which playmat to choose for your interior and don’t want to make the wrong choice, you may find this blog useful. Alternatively, get in touch via email at helpchoosing@totterandtumble.co.uk as we can help!

 


Totter + Tumble Playmats come with a one year manufacturer’s warranty. Please see Section 20 in our Terms of Service.