We have compiled our most frequently asked questions here, but if haven't answered yours, please do pop us an email to info@totterandtumble.co.uk, we are always happy to help.

FAQs

What make Totter + Tumble different to the other playmats on the market?

So much! We could tell you about so many features that set our playmats apart from other types of playmats. 

In addition to the unique features discussed on our About page, a huge bonus is longevity and suitability for the busy home, designed with all members of the family in mind. The closed cell memory foam design provides noise reduction as well.

Our mats are made with the highest quality non-toxic PVC memory foam and do not contain BPA, phthalates, lead, latex, formamide, formaldehyde, EVA or flame retardants. It is tough, thick and weighty making our playmats a secure and beautiful piece of your interior, and a protective, comfortable play space for many years. 

We are so confident that our playmats are fault free that we include a 1 year manufacturer's warranty.

I can't choose between the designs - help!

Our Design Guide should help you decide which playmat is perfect for you. You may want to purchase a swatch to see the quality in person and the design in your home too. Don't forget to consider the design on the reverse as well.

I want one- what is delivery like?

You won't have to wait long! Mainland UK orders will be brought to your doorstep within 4-5 working days from your order confirmation. For more information, including tracking, please see our Returns and Delivery information page.

If you live in the US or Europe, visit your specific Totter + Tumble website.

I missed out on my favourite design. Do you take preorders?

We work really hard to keep our playmats as in-stock as possible, but between a global shipping crisis and incredibly supportive Totter + Tumblers eager to snap them up, we do go out of stock from time to time. Not to worry, we always have more on their way and as soon as we are more confident with their arrival schedule, we do open for preorders.

Please note, your chosen payment method will have the total deducted at the point of preorder. If you order one playmat on preorder, and another in stock, we will likely hold the order and dispatch together. Please email us if you would like to split the order or go ahead and place separate orders.

What if I need a different size?

There are three sizes available. The Standard size is matched to a large rug and measures 210cm x 140cm and is available in all the designs. 

The Compact still has space for all the family to play on and is matched to a standard British rug at 185cm x 125cm. 

The Round, which is exclusively available in the Scout + the Wanderer designs, is perfect for fitting in to nooks, at 138 cm x 138 cm.

Please note that the playmats can stretch by a few centimetres as they ease into their new family homes.

Do you have a bigger space? As Totter + Tumble playmats are made from a sturdy material, they sit nicely next to one another without the constant slippage of lighter playmats, although we cannot guarantee the pattern would perfectly align and there can be a slight difference in size as they ease, as noted above.

How do I clean our playmat?

Roll out and wipe down! You only need to use a gentle cleaning solution and a cloth to keep the playmat clean. Simple. If you’re not sure if your cleaner is gentle, a good indicator is if it’s deemed to be okay on your skin, it’s okay on the playmat. There are exceptions though, including baby and water wipes and spray cleaners with citric or hypochlorous acid, you can read our full Care Guide here. You can always pop us an email via info@totterandtumble.co.uk if you’re unsure as well.

Although our mats are wipedown, they can still stain so be careful when using food colourings in messy play, picnicking on berries and anything acidic etc and wipe off spillages quickly. Remember to clean under the playmat regularly too. Keep any heavy furniture, sharply clawed pets and vacuums off your mat to minimise the risk of damaging your playmat.

The inner edge has a curl- what can I do?

Just as when you stand on your memory foam playmat, a gentle impression of your feet temporarily remains, your playmat remembers how it has been rolled to get to you. It’s really easy to teach it to unlearn- roll it tightly the opposite way, bending the curl in the opposite direction, and leave it overnight. When you roll it out in the morning it will be flat!

Alternatively, turn under the curl and scoot along the edge with your knees. If you'd like a video demonstrating how, email us at info@totterandtumble.co.uk

I hear Totter + Tumble playmats are great for pilates and yoge- tell me more

You are absolutely right, lots of customers have told us how great these are for exercise. The thick cushioning is similar to that of a more deluxe Pilates mat to support the body during floor and side work. Yoga mats are typically thinner to increase connection with the solid floor for balances. However, yet again, the memory foam style of our playmats make a stable surface, ideal for yoga moves.

Can I take my Totter + Tumble out and about?

Our playmats can certainly be rolled up and moved outdoors. However, their primary function is to be a permanent feature of your home. To achieve the luxury cushioning and non-slip element, our playmats are made from high quality heavier foam.

If you do use your playmat outdoors, we suggest you look out for any sharp stones or objects that could damage the surface. Your playmat should not be left in direct sunshine for an extended period of time as it could fade.

What flooring types are Totter + Tumble playmats suitable for?

Lots of you tell us of your frustration of slipping or breaking up jigsaw playmats. Don’t worry! Totter + Tumble’s weightier memory foam and texturised imprint means that they are more stable on carpeted, wood or tiled flooring. We have never seen a Standard size playmat, at over 10 kgs, move and at over 7 kgs our Compact playmats do well at staying put, though your flooring may have more of an impact on it too - e.g. if it is without grain or slippy itself. 

Clear of any layers, the playmats have a tog value of approximately 3.5 and are fine with underfloor heating. Your flooring supplier should be able to advise you on what kind of floor coverings are suitable for your floor (and underfloor heating combination), if they haven’t already. 

There is a small code on my playmat

Yes, every playmat has an individual code on it in accordance with the UK, US and European Standards, to make sure each playmat is traceable to its manufacture and to protect your consumer rights. 

Do you offer NHS or Blue Light discounts?

We are so thankful for the NHS and it's wonderful workers! Always keen to give back where we can, a donation was given to the amazing mental health charity Duty to Care in 2020 as part of our new collection giving pledge. We also continue to donate playmats to hospitals and other settings, as part of our Play Matters campaign.

While we don't offer a personal discount to NHS workers purchasing a playmat, everyone is able to receive a welcome discount by signing up to our newsletter, which is here.